CANCELLATION POLICY
If you need to cancel your appointment please do so more than 24 hours before your scheduled appointment time to avoid a cancellation fee.
If cancelled within 24 hours, a fee of 50% of the appointment value will be charged.
If cancelled within 4 hours (or no-shows), clients will be charged the full 100% of the appointment value, as we are rarely able to fill the spot with such short notice.
If more than 10 minutes late to your appointment, we cannot guarantee full satisfaction of your results. Clients arriving 15 minutes late will be cancelled.
RESTRICTIONS
As lash technicians, we need to deal with lash issues promptly in order to analyze shed patterns, or other concerns and come up with a plan to correct and resolve any issues so they don't continue.
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Dulce Beauty must be notified within 3 business days of your appointment if there are any concerns with your lashes. After 3 business days, complimentary fix appointments are no longer available.
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Complimentary fix appointments must be completed within 1 week of the original date of your appointment!
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Standard 24 hour cancellation policy is applicable to fix appointments. If a fix appointment is no-showed or cancelled within 24 hours, client will no longer be eligible for a complimentary appointment, and will have to pay for a fill as usual.
PATCH TEST
If you are a new client we have you complete a New Client Intake Form. On this form we have a section that offers you a Patch Test. When performing a Patch test we apply 10 lashes per eye with 2 types of adhesive. We then have you wait a full 24 hours to see if you have any reaction to our products. This service is available to all clients and can be booked in over the phone.
Please Note - if you have reacted to eyelash extensions in the past we have the right to refuse service until a Patch Test is performed. This is for health and safety purposes so please be transparent regarding any past experiences knowing your eye health is truly our biggest concern.
When booking your appointment please do keep in mind that if you are under the age of 18 you are required to have a Parent/ Guardian with you to sign the consent form. If you are under 18 years of age and are without a Parent/Guardian we will refuse the service.