CANCELLATION POLICY

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• If you need to cancel your appointment please do so more than 24 hours before your scheduled appointment time to avoid a cancellation fee.

• If cancelled within 24 hours, a fee of 50% of the appointment value will be charged.

• If cancelled within 4 hours (or no-shows), clients will be charged the full 100% of the appointment value, as we are rarely able to fill the spot with such short notice.

• If more than 10 minutes late to your appointment, we cannot guarantee full satisfaction of your results. Clients arriving 15 minutes late will be cancelled.

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RESTRICTIONS

• Please notify us within 3 business days of your appointment if there are any concerns with your lashes. After 3 business days, complimentary fix appointments are no longer available.

• Complimentary fix appointments must be completed within 1 week of the original date of your appointment

• Standard 24 hour cancellation policy is applicable to fix appointments. If a fix appointment is no-showed or cancelled within 24 hours, you will no longer be eligible for complimentary appointments, and have to pay normal price for lash adjustments

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PATCH TESTS

 

• All new clients are offered the opportunity to do a patch test for their lashes. When performing a Patch test we apply 10 lashes per eye with 2 types of adhesive. We then have you wait a full 24 hours to see if you have any reaction to our products.

• If you have reacted to eyelash extensions in the past we have the right to refuse service until a patch test is performed. This is for health and safety purposes so please be transparent regarding any past experiences knowing your eye health is truly our biggest concern.

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When booking your appointment please do keep in mind that if you are under the age of 18 you are required to have a Parent/ Guardian with you to sign the consent form. If you are under 18 years of age and are without a Parent/Guardian we will refuse the service.